If it matters to you - it matters to us
We asked customers what mattered most to them.
From tackling leaks to simplifying bills, protecting the environment to helping customers in need, your views have come thick and fast.
But of course the real answers aren’t in the words that were spoken but in the actions that follow. We’re already implementing the measures and improvements you asked for.
We’re listening. And we’re responding. We’re doing the things that you care about, because if it matters to you, it matters to us.
Extra support for those in need matters to you. That's why we launched our Priority Services scheme, to help the customers that need it most.
Find out more about Priority Services
You told us that reducing leaks matters to you. That’s why we’ve pledged to reduce leakage by 15%.
You said you cared about the North West's rivers. We've pledged to improve the quality of 1,315km of river water.
Find out more about our environmental commitments
You said that keeping bills low matters to you. So we’ve proposed our largest ever bill reduction, with the average bill to fall by £45 in real terms by 2025.
Read the summary of our business plan here
You said that updating our pipe network matters to you. So we’ve committed to a long-term aim of eliminating lead pipes across the network.