Stakeholder performance
The table below details our value measures and targets to 2020. It reports our performance and demonstrates progress against our Business Principle commitment to deliver good value to our stakeholders and manage our supply chain fairly.
Performance highlights to 2020 include:
- Outperformed Ofwat's Totex allowance by £100m and voluntarily reinvested a total of £350m of overall outperformance
- Maintaining stable credit ratings to ensure we retain efficient access to debt capital markets
- Exceeding the target to pay suppliers on time - in response to COVID-19 we also changed our payment terms from 14 to 7 days, helping suppliers with cash flow
For further explanation on the measures and targets used and to understand the verification process for our data, please click on the specific measure.
| Business Principle Commitment | Measure | Targets to 2020 | 2019/20 Performance | 2018/2019 Performance | 2017/2018 Performance | 2016/2017 Performance | 2015/2016 Performance | 2014/15 Performance |
|---|---|---|---|---|---|---|---|---|
| Ensure that we operate as efficiently as possible whilst protecting long term value - the lowest sustainable cost | Totex target | To meet Ofwat's final determination Totex allowance | Outperform the final allowance by £100m | Outperform the final allowance by £100m | Outperform the final allowance by £100m | On track to meet the final allowance | On track to meet the final allowance | N/A |
| Retain a robust and sustainable financial profile to provide enduring shareholder value | Credit rating |
A3 (Moodys) |
A3 |
A3 |
A3 A- Not targeted |
A3 BBB+ Not targeted |
A3 BBB+ Not targeted |
A3 Not targeted Not targeted |
| Maintain high ethical standards of business conduct and corporate governance, and expect the same high standards of our supply chain | UK Corporate Governance Code | Compliant | Compliant | Compliant | Compliant | Compliant | Compliant | Compliant |
| Treat all stakeholders fairly ensuring a rolling programme of dialogue that is both timely and transparent | Positive/negative YourVoice performance statement (PDF 55 KB opens in new window) | Positive | Positive | Positive | Positive | Positive | Positive | N/A |
| Support the North West's economy through our activities and investment | Delivering our commitments to developers, local authorities and highway authorities (PDF 1.74 MB opens in new window) | ≥95% | 95% | 89% | 94% | 97.5% | 95% | N/A |
| Ensure that our selection of safe goods, services, suppliers, contractors and partners takes into account our approach to responsible business | Sustainable Supply Chain Charter signatories by spend | 75% | 77% | 73% | 62% | 75% | 75% | 76% |
| Pay our suppliers on time and work with them to improve our and their performance |
Suppliers paid on time |
95% | 97% | 98% | 95% | 97% | 98% | N/A |
|
Supplier Relationship Management (SRM) |
85% | 88% | 66% | 60% | 54% | 62% |