Back on track

Help for customers who are struggling to pay their water bill

If you’re experiencing financial difficulties and worried about paying your water bill, we may be able to offer you some extra help with our Back on Track scheme.

The scheme is suitable for customers either receiving benefits, or on a low income and finding it difficult to pay their bill following a recent change in financial circumstances (such as redundancy or a reduction in current income).

Depending on your individual circumstances your water bill will be capped at a lower amount for the year. To be eligible for the scheme you will need to provide details about your household income for us to assess how much you can afford to pay.

How to apply

To apply for the scheme please complete call us on 0800 072 6765 or complete our online form.

Online form

Eligibility criteria

Please read our Terms and Conditions to make sure you meet our eligibility criteria before applying.

Terms and Conditions