What you need before you begin

You are about to complete a form that will assess if you are eligible for a number of schemes run by United Utilities if you are struggling to pay your water bill.

Please make sure you have the following information to hand before you start completing the form, this will make it much quicker to complete:

  • Income and expenditure information for all adults in the household
  • Details about the benefits you receive

If you just want to apply for a temporary payment break, or would like to discuss setting up a payment plan to make your bill more affordable, you don’t need to complete this form, simply call us on 0800 072 6765 and we can do this over the phone.

Have all the information we need? Then grab yourself a brew before you start, it should only take around 15 mins to complete this form.