Supplying water to your home
We collect, store, treat and supply fresh water to your home.
Unmetered customers
Your bill
Find out about our services and how we calculate your bill by viewing our video, or scroll down to read an overview.
Your 2025/2026 water bill explained
We’re keen to make sure that you understand exactly what you pay for. We’ve made our bills as simple as possible, here’s a summary of the main sections.
Click the button below to download an annotated 2025/26 bill.
Your bill explained
When you look at your bill, you will see charges for the following services:
Removing your wastewater
We take away all your used water, before cleaning it and returning it to rivers and the sea.
Removing rainwater
Taking away rainwater that falls on your home and on the roads.
Standing charges
These charges cover essential things such as bills and dealing with enquiries.
We normally send you a bill once a year showing your charges for the year ahead.
As you don’t have a water meter, your charges are fixed for the year and are not based on the amount of water you use. Instead, we use the ‘rateable value’ of your home to calculate your bill.
Rateable values were set by the Inland Revenue prior to 31 March 1990 and were based on factors such as the size, condition and location of your home. The Valuation Office no longer changes rateable values. They cannot be changed by water companies and cannot be appealed by the customer.
We calculate your annual bill by multiplying your home’s rateable value with a charge for each of our services.
Your standing charge is a fixed charge for the year and isn’t based on your rateable value.
Our charges are updated every year on 1st April – you can find all our up-to-date charges using the following link.
Would you save money with a meter?
If your home has a high rateable value then your bills will also be high. If this is the case why not see if you could reduce your bill by switching to a water meter.
Difficulty paying your bill
If you're having problems paying your bill, we have lots of ways to make your bill more affordable.
Cheaper with a meter?
Most customers who switch to a meter save at least £100.
Get Water Fit
Even if you don't have a mter, you can still make savings on your energy bills by using less water.