Is your water bill higher than you expected?

...leaks on your internal pipe work are likely the reason for your increased water bill.

We recommend fixing any leaks you find around your home. Remember, you pay for all the water you use, including leaks around your home.

For help fixing any leaks - you can find Water Safe approved plumbers here.

You may be eligable to claim back the cost of your leak

If you have a water meter and you repair the leak within 6 weeks, you may be entitled to claim for the cost of the water lost during the time you had the leak. You can read more and check if you are eligible here.

If you're a business customer, please read our leak allowance policy for business and retailer customers.

...we recommend checking your home for sneaky leaks.

Based on your answers, we believe you may have simply used more water around your home than on your previous bill. However its worth checking your property for any sneak leaks that could be impacting your bill.

Click here and we'll walk you through how to check for leaks on your property.

...you should check your previous bill with us.

Since receiving your previous bill, have our charges increased?

If so, this may be the reason for your bill being higher than expected. Our prices are updated every year on 1st April, which means your bill may have increased if it covers a period of time after 1st April. For details about our current charges and how much our bills will be from 1st April 2025, please check our latest charges.

As an unmetered customer, it is important to note you not billed on the water you use, but according to your rateable value of your home. You can see our charges and examples for 2025 – 2026 here, but we would encourage you to check if you could reduce your bills with a meter. Most customers have saved £100 a year and also offer lowest bill guarantee for the first two years which means you will not be charged any more that what you would be.

Support with your bill

Find support schemes and better ways to pay.

Support with your bill

Help understanding your bill

Find out more about how the calculate your water bill and what services you pay for.

Understanding your bill

It's cheaper with a meter

The majority of our customers who switch to a meter save at least £100 a year. Our lowest bill guarantee means that you won’t pay more than you do now during the two year trial and any savings you make are yours to keep.

Apply now

Our investment plan

Over the next five years we will undertake the largest investment in water and wastewater services in the North West in more than 100 years. Between 2025 – 2030, we’ve secured funding to deliver £13.7 billion investment plan. This reflects what customer and stakeholders across the North West have told us matter to them and will deliver improvements to our services, reduce storm overflows, safeguard water supplies and support customer bills.

...we need you to perform a check for sneaky leaks.

There may be a sneaky leak on your pipework causing an increase in your bill. Click here and we'll walk you through how to test for hard to spot leaks on your pipework.

...a leak on your water supply pipe is the reason for your bill increase.

You're responsible for any leaks on you water supply pipe within your property boundary. For advice on what to do next claiming back the cost of the leak click here.

Is your water bill higher than expected?

What is a water supply pipe?