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Apply for a water meter

We’re really pleased that you’re thinking of applying for a water meter, they are a great way to reduce your water bills. The majority of our customers who switch to a meter save at least £100 a year. We fit meters for free and you have up to two years to see how much you save before deciding whether to stay on meter charges. We also guarantee that for the first two years, if your charges with a water meter are higher than they would have been on rateable value, then we will charge you the lower amount. You can't lose!

It’s really easy to switch to a meter, simply call 0345 072 6065 and we’ll arrange a convenient date to fit the meter so you can start saving on your bills!

Call 0345 072 6065

Family Fortunes

Read about how we have helped people like you save money with a meter.

Terms and conditions

Read our terms and conditions to find out more about your rights and responsibilities.

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Getting smart with your water meter

Read about the benefits of our new smart enabled water meters

Smart meters

Applying for a water meter

Watch our video to see how easy it is to apply for a meter.

Getting your meter installed

Watch our video to find out what to expect when your meter is fitted.

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Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

  1. If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
  2. Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
  3. Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
  4. If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
  5. Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
  6. Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual. 

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

Cold Weather

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