I'm moving house, what do I need to do?

It’s quick and easy to tell us you are moving home online. You can find out everything you need to know as well as updating your address details here. 

Ideally, we need to know about your move no more than 28 days before the removal van turns up on your doorstep. 

Are you registered with My Account? This is the easiest and fastest way to manage your water account online, including updating your address details.

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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