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I am a landlord with an empty property, am I responsible for charges?

If a water supply is needed for any purpose, for example renovation or central heating, then you are required to pay charges. This still applies even if the property is empty.

Please call us on the numbers below if you need to talk to us about this further.

If you haven't already registered for TAP, the online portal for landlords and letting agents, you might want to think about signing up. It allows you to notify us quickly and online of any changes to a tenancy.

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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