A stronger network for growing communities

Reservoirs, aqueducts, treatment works and a network of over 42,000 kilometres (around 26,000 miles) of water pipes help us to provide high-quality water to homes and businesses right across the North West region. As communities grow, we’re making sure our pipe network is strong and resilient to be able to meet changes and support development and increases in population. 

We're carrying out a range of improvements at our treatment works and installing new water and sewer pipes. Thanks for bearing with us, we'll provide as much notice as possible to communities around our work locations.

Looking after the water in your home

Is your water hard or soft? And from calcium and chlorine to fluoride and lead, find out what should and shouldn't be in it.

Find out more here

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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