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Our charges for 2025/26

Our household charges scheme relates to the period starting from 1st April 2025 to 31st March 2026. Below is a summary of our tariffs that form part of our charges scheme for 2025/2026. You can also click the button below for our full charges scheme document.

Charges scheme 2025/26

How can we support you?

Over the next five years, we have committed to delivering a £525m package of affordibility support, helping customers who may be struggling to pay their bills.
Click here for details about all the ways we can support you if you're having difficulties with your payments.
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Services you pay for

Boy dinking water

Collecting, storing, treating and supplying fresh water to your home.

Hand pulling toilet roll

Taking away all your used water (which we call wastewater), cleaning it and returning it to rivers and the sea.

Drain water pipe

Taking away rainwater that falls on your home and the roads.

Sink tap running

A standing charge for essential things such as bills, dealing with enquiries, and reading your water meter if you have one.

Charges explained

Select the charges for how you're billed to see what's changed

Assessed charges 2025/26

Assessed charges for when we can't fit a water meter

Why are bills going up?

We’ve been listening to customers and communities right across the North West’s five counties to understand what really matters to develop plans that are more relatable to the communities we serve. That’s why we are delivering the largest investment in water and wastewater infrastructure in over 100 years, with more than £13 billion planned between 2025 and 2030 to build a stronger, greener and healthier North West for everyone.  

The scale of our five-year investment plan means that unfortunately bills will need to increase to ensure that the services we provide are resilient to climate change, meet the demands of our growing population and address the priorities of our customers 

It’s a hugely ambitious plan that will support 30,000 jobs across the region, and we’ve engaged with 95,000 people in Cumbria, Lancashire, Merseyside, Greater Manchester and Cheshire, to make sure we get it right, shaping our plans for each county to address the things that you’ve told us matter most.  

Our 2025-2030 plan includes:

  • Improve water quality for 1.4 million customers
  • Invest in a programme to build a network fit for the future, fixing leaks and replacing old pipes and mains.
  • Improve the quality of our rivers by reducing storm overflow spills by 60% over the decade to 2030.
  • Help to protect and enhance over 500km of rivers and improve the North West’s bathing waters.
  • Strengthen our sewer network against increased rainfall to reduce flooding of homes and businesses.
  • Deliver a £525 million package of support to help one in six households who may struggle to pay their bills.
  • Our five-year investment plan will support 30,000 jobs and attract investment into the North West to help us deliver our improvements.

Cheshire

Cumbria

Greater Manchester

Lancashire

Merseyside

Assurance statement and charging rules

Our household charging rules (PDF 207 KB opens in a new window)

Our assurance statement - charges submission 2025/2026 can be viewed here (PDF 441 KB opens in a new window)

Prior year's charges

You can find a list of all previous years charges by clicking the button below.

Previous charges