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Clerk opening store

Our charges for 2025/26

Our household charges scheme relates to the period starting from 1st April 2025 to 31st March 2026. Below is a summary of our tariffs that form part of our charges scheme for 2025/2026. You can also click the button below for our full charges scheme document.

Charges scheme 2025/26

Services you pay for

Boy dinking water

Collecting, storing, treating and supplying fresh water to your home.

Hand pulling toilet roll

Taking away all your used water (which we call wastewater), cleaning it and returning it to rivers and the sea.

Drain water pipe

Taking away rainwater that falls on your home and the roads.

Customer services representative

A standing charge for essential things such as bills, dealing with enquiries, and reading your water meter if you have one.

Charges explained

Select the charges for how you're billed to see what's changed

Assessed charges 2025/26

Assessed charges for when we can't fit a water meter

Assurance statement and charging rules

Our household charging rules (PDF 207 KB opens in a new window)

Our assurance statement - charges submission 2025/2026 can be viewed here (PDF 441 KB opens in a new window)

Prior year's charges

You can find a list of all previous years charges by clicking the button below.

Previous charges

Important Notice

Heavy rainfall and sewer flooding

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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