Reason why your water bill is higher than you expected

If you’ve answered yes to any of the 'outside your property' questions, this is likely to be the reason for an increase in your water use.

If you answered yes to 'Is your outside tap leaking' you are entitled to claim for the cost of the water lost during the time you had the leak. Click here to find out more.

Why not order some water saving freebies to help save water in the home? They’re easy to fit and will help to reduce both your water and energy bills.

Important Notice

Heavy rainfall and sewer flooding

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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