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UU Wastewater truck

Wastewater Services

Every day we collect 1,271 million litres of used water (from flushed loos, emptied sinks, baths, showers and household appliances) and take it along 78,000 kilometres of pipes and sewers to our wastewater treatment works for cleaning, before safely returning it to the rivers and sea. It's a dirty job but we're more than happy to do it - after all, number twos are our number one priority!

Got an emergency involving wastewater?

If you are currently experiencing problems with your wastewater, such as sewage water flooding, please click on the report a problem button below.

REPORT A PROBLEM

Sewers and drains explained

They may be out of sight, but some pipes and drains shouldn't be out of mind. Find out which ones you are responsible for.

Flooding advice

Not all flooding is the result of problems with our sewers. In fact, a lot isn’t. Find out what type of flooding is affecting you and how to protect yourself.

Wastewater pollution

Find out about how you can prevent sewage pollution and what we're doing to make our beaches cleaner.

Help us Stop the Block!

Find out more about how to avoid blockages in pipes, drains and the sewers.

Connected correctly?

Check your drains are properly connected and you'll be protecting your local rivers and streams.

Sewer improvement works

You may see us out and about in your area over the next few months.

Rainwater Management

This programme will remove rainwater from our sewer system and deliver benefits across the North West.

Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual.

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

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