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Need a plumber?

Whether you have a dripping tap or a burst pipe, a trusted plumber is only a click or two away

Check your home insurance first

Before you contact a plumber, check your existing home insurance policy to see if you are covered for internal plumbing and/or water supply pipe repairs. If you’re unsure, contact your insurer direct to discuss this before doing anything else.

If you do need a plumber, we recommend you choose a member of an approved contractors’ scheme (see below). This will take away the headache of finding a plumber and you can be sure they have the necessary skills and training to undertake any water-related repair.

WaterSafe

Aiming to raise standards by helping customers find their nearest qualified industry approved plumbing & heating professionals, via the online search facility.

APHC

The Association of Plumbing & Heating Contractors is the trade body for qualified plumbing and heating businesses, and you can search for a local plumber on their website.

CIPHE

The Chartered Institute of Plumbing and Heating Engineering professional body representing the UK’s plumbing and heating industry.

If you have a leak on your external water supply pipe (which is the pipe that delivers water into your home from our water main in the street) in some cases we may be able to offer support. Full details about the scheme can be found in our leakage code of practice (PDF 173 KB opens in a new window).

 

Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

  1. If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
  2. Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
  3. Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
  4. If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
  5. Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
  6. Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual. 

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

Cold Weather

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