Cookie consent

We use cookies to track how you use our website to help improve your experience and show you personalised content. You can accept the use of all cookies or manage them individually. You can find out more on our cookie page at any time.

Strictly necessary/functionality cookies

Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.

Find out more about our cookies

Video Guides

We have produced a series of videos to give you more information about the services we offer and what is involved from start to finish.

Choose from the list below to find the one that's relevant to your project.

How to get a new water connection

Watch our video on getting a new water connection to find out what's involved from start to finish.

How to lay your pipework

Watch our video on how to lay your pipework to avoid delays when we come out to inspect it.

What to expect when we make your connection

Watch our video on preparing for your connection to make sure it all runs smoothly.

Working near our pipes

This video explains what to consider before you start any building work on your new project. This is to make sure that water and wastewater supplies are not impacted by any work on or around our pipes.

Getting your lead pipes replaced

Watch our video on getting your lead pipes replaced from start to finish.

How to replace your lead pipework

Watch our video on how to replace your lead pipework.