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Are you unhappy with the service you've received?

We hope you never have to complain, but we know that we don’t always get everything right.

If you’re unhappy with the service you’ve received, please call us on 0345 072 6067 and we’ll try to help you there and then. If we can’t resolve things straight away, we promise to come back to you as soon as we can. We aim to respond to your query within 10 working days.

If you remain dissatisfied with our service, then please follow the process as outlined in our disputes and complaints process for Builders and Developers procedure (PDF 5,882 KB opens in a new window)